Starting step by step with us !

There is no limit to the number of events you can create per user account. You can organize as many events as you need. Each additional event is billed on a pay-as-you-go basis, allowing you to pay only for what you need.

Regarding the number of volunteers, each event can manage up to 500 volunteers by default. If you need more volunteers, you can easily add additional packs in increments of 500 volunteers. These additional packs are also billed on a pay-as-you-go basis, providing you with maximum flexibility to scale the solution to the size of your event.

This approach allows you to:

1. Create as many events as necessary
2. Adjust the number of volunteers based on your specific needs
3. Control your costs by paying only for what you actually use

For any assistance or to add volunteer packs, please feel free to contact our support team, available 24/7.

Yes, our solution is designed to facilitate the management of recurring events while preserving volunteer data from year to year.

Here’s how it works:

1. Event Reuse: Instead of duplicating the event, you can simply update the relevant information for the new edition, such as dates and specific details.
2. Assignment Reset: All volunteer assignments to missions are reset, allowing you to start with a clean slate for the new edition.
3. Volunteer Data Retention: The volunteer database remains intact, meaning your volunteers’ profile information is preserved.
4. Simplified Reactivation: You can easily send an email to all your previous volunteers asking them to reactivate for the new event. This saves them from having to fill out the same form every year.
5. Profile Updates: If new questions have been added to the form between editions, volunteers can simply update their profile with this new information.

This approach saves you considerable time in preparing your event and offers a smoother experience for your loyal volunteers. It also allows you to easily adapt your form from year to year without losing valuable volunteer data.

For any assistance on reusing an event or managing your volunteer database, please don’t hesitate to contact our support team, available 24/7.

Accessing your invoices is quick and easy through our client portal. Here’s how to proceed :

1. Log in to your user account on our website.
2. In the client portal dashboard, click on the « Invoices » tab in the side menu.
3. You’ll see a list of all your invoices, sorted by date. You can use filters to refine your search by date, status, or amount.
4. Click on a specific invoice to view it in detail.
5. To download an invoice in PDF format, click on the « Download » button or the PDF icon associated with the invoice.

Our invoices detail all the services used, including created events, additional volunteer packs, and any other additional services you may have used.If you have enabled email notifications in the client portal, you will also receive an email each time a new invoice is generated.

If you can’t find a particular invoice or if you have questions about your billing, don’t hesitate to contact our customer service. We’ll be happy to help you find the information you need.Reminder: We keep your invoices online for a period in compliance with current legislation. However, we recommend that you regularly download and save your invoices for your own records.